Legal
Refund policy.
Clear, fair terms for digital purchases from The Fourth Season Co.
Last updated: January 2026
Digital products
Because our products are digital downloads delivered instantly, all sales are final once a file has been downloaded. This is standard practice for digital goods and allows us to keep prices accessible.
When we will issue a refund
We will refund your purchase in full if you were charged more than once for the same order, if the file you received is corrupted or incorrect and we cannot resolve it, or if you have not yet downloaded the file and request a refund within 14 days of purchase.
Problems with a download
If your download link expired, did not arrive, or will not open, contact us and we will re-issue your access. Most delivery issues are resolved the same day.
How to request a refund
Email support@thefourthseasonco.com from the address used at checkout and include your order number. We respond to refund requests within 2 business days. Approved refunds are returned to the original payment method by our payment provider, typically within 5-10 business days.
Educational products
Our resources are educational materials. They are not therapy, medical care, or a diagnosis, and purchasing them does not create a therapist-client relationship with Bella DiBernard or any clinician. A resource not being the right fit for your personal situation is not, on its own, grounds for a refund once downloaded — but please tell us, because that feedback shapes what we make next.
Contact us
Questions about an order? Email support@thefourthseasonco.com or use our contact form.